Frequently asked questions
In this section we attempt to solve frequent questions, doubts and curiosities about the straps
Ordering & Payment
All our straps are handmade by order, therefore, the delivery time can change depending of the orders of that moment and the distance.
Generally, orders will be late 1 or 2 weeks since payment
We make domestic and international orders through Correos.
The orders usually will reach your home in a delivery time of one or two weeks. If you need the order before, you can inform us at email@example.com and we will communicate you the different shipping rates.
We recommend you to be farsighted with your purchases and if you need something urgently get in touch with us before making your purchase.
Changes in delivery address, when the sending of the order has been notified, will be charged as a new shipment. Please ensure that in the delivery address you put in the order there may be someone to receive the package. If you see that the delivery address is wrong, please get in touch with us as quickly as possible.
In domestic shipments , shipping costs are 4 €, For other countries, you can consult on shipping options on Etsy.
Link to Etsy shop.
In the case of an international order, the costs arising on customs or other import taxes will be paid by the buyer.
In the event that the belt had any damage or doesn´t comply with the order detailed features, the change will be made without cost.
If the product doesn´t comply with your expectations : ( , you can return it without any problem only paying the return shipping.
The full value of the product will be refunded immediately. Products must be returned in the same conditions that they were sent.
In any case, you must communicate us the intention of return the items in the first 15 days of the arrival order
Typical features of a natural and unique product
Lúcida Camera Straps are unique items handcrafted with crafts material.
For this reason, there may be variations in tone or marks of the raw materials used in each piece .
First days, you probably feel the strap a little bit rigid. Don´t worry, your hands, time, the light…will make it softer and manageable. It will soon take a nice shade too.
We always use small productions of a unique skin made with care, quality and experience of generations since 1887 .