Sales Policy

Sales Policy

CURRENTLY THE PROCESS OF PURCHASE IS ACHIEVED THROUGH ETSY A PLATFORM OF PROVEN RELIABILITY WITH FACILITIES FOR THE MANAGEMENT OF THE ORDERS QUICKLY AND TOTALLY SAFE.

THE ORDERS WILL ALSO BE CARRIED OUT THROUGH THIS PAGE, THIS SALES POLICY IS A REMINDER OF THE EXPOSED ON THE ETSY PLATFORM.

SALES POLICY

The conditions of sale regulate the legally binding agreement between the user, protecting his right as a customer, and us, protecting ours as a company.
Before making the purchase, it is advisable to read the following conditions.

ORDER

The execution of an order implies the acceptance by the customer of the prices, products and general conditions of sale. The customer is committed to give us accurate information so that we can process the order correctly.

From the moment the order is placed, the customer fully authorizes us to use the debit or credit card to make the payment.

SHIPPING

Lucida Straps makes domestic and international shipments through Certified Mail.

In general, shipments will arrive in your home within 1 or 2 weeks. Should you may need the most urgent order, you can inform us at lucida@lucidastraps.com and will communicate the different shipping rates.

We recommend that you be somewhat foreseeable with your purchases and that if you need something urgently you should contact us before making your purchase as they are items made to order.

The change of delivery address once the order has been notified will be charged as a new shipment. Please make sure that in the delivery address you indicate there may be someone to receive the package. If at the time of placing the order you see that the address is wrong write to us as soon as possible so that we can correct it before sending.

In the case of domestic shipments, the shipping costs are € 4.

For all other countries, consult the shipping options in Etsy
Link to Etsy’s Lucida Store
In case of an international order the costs that are the consequence of customs or other import taxes will be borne by the buyer.

DELIVERY

The delivery of the product will be made at the postal address that the user has provided. From the moment the purchase has been confirmed, we will send the customer the tracking number and the necessary information so that he can know where his order is and when the delivery will take place.

PRICE OF THE PRODUCTS

The prices of products include VAT The price must be paid in full at the time of purchase.

PAYMENT

The payment will be made through Paypal or a service of the same that allows payment with card.
Paypal is the most popular and secure payment system on the internet, the seller does not receive any bank information from the buyer and all information travels encrypted.
You can request payment by bank transfer, by writing to lucida@lucidastraps.com and will provide you with an account number for income.
All our products include the corresponding 21% VAT.
The charge on the card is made in real time through the Paypal payment gateway, once the accuracy of the data has been checked by the relevant financial institution.
Lucida Straps will not be liable in case the issuer of your credit or debit card does not authorize the payment, and reserves the right to take the appropriate measures, including cancellation of the order, the collection of any additional surcharge or blocking Of any user in case of observing suspicious or fraudulent activities.

CANCELLATIONS, CHANGES AND RETURNS

In the event that the belt is damaged or does not comply with the characteristics detailed in the order, the change will be made without any cost.

If the product does not meet the expectations of the customer, you can return without any problem by paying only the return shipping. The full value of the product will be refunded immediately.

The products must be returned in the conditions that were sent without signs of having been used and in their original packaging. In any case, the intention to return should be communicated for possible defects or nonconformity within the first 15 days from the arrival of the order.

OTHER POLICIES AND FREQUENTLY ASKED QUESTIONS

They are unique products made with handmade raw material of natural origin.
Therefore there may be variations of tonality or own marks of the raw material used in each piece.
Maybe when you arrive you feel the rigid belt, do not worry, your hands, time, light etc. Will make it quickly be smoother, manageable and take a nice tone.
Full grain leather (or full grain) tanned in a completely handmade way through traditional and natural processes.